Below FAQ are some common concerns of our customers before purchasing our products, if you have other questions, please just send it to
Shipping destinations

We ship both locally and worldwide.

Shipping times:

Local orders take 4 to 7 business days to be delivered and US delivery is 5 to 12 business days.

International orders take 7-15 business days (this is standard for most European countries and Australia; however, please note that we can not be responsible for delays in customs.

Shipping time might vary depending on location, shipment method and other factors.

Shipping Cost:

Within Continental US: $15 - $20 CAD depending on weight (that's about $12 - $15 USD) (add an additional $10 CAD for Alaska, Hawaii and Puerto Rico).International $45- $55 depending on your location.

All international shipping fees will appear at the checkout. (e.g., shipping to the UK costs $45).

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards.

All prices are in Canadian dollars. You can use the currency converter to get an approximation of the charges in your own currency.

Note that additional exchange fee may apply if your currency is other than Canadian dollars.

Your 100% satisfaction is important for us. Currently we offer only exchange and no refund.
  • > Please note that you have 7 business days from receipt of your order (as tracked by Canada Post) to contact us and begin the process of shipping your order back.
  • > Once the order is received, an exchange will be processed if the merchandise is returned in the same condition as it was received.
  • > To be eligible for a exchange, goods must be unused, undamaged and accompanied by proof of purchase and all tags are still on the merchandise.
  • > For exchange, please email with the subject 'Exchange' and include your order number, name and the reason for the exchange.
  • > Seller will provide the customer with instructions where to send exchange goods.
  • > Customers are strongly recommended to get proof of postage when exchanging goods to avoid "lost packages" situations.
  • > When exchange item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.
An email will be sent to you, once our order is confirmed.
You can write an e-mail to us at We'll respond to the request with 24 hours.
Wait for a couple of days and then write to our support team at
We frequently send our loyal customers with discount coupons.
No, Most of our Orders meet Free Shipping criteria.
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