Help Center

Shipping destinations

• We ship both locally and worldwide.     

• Local orders take 4 to 7 business days to be delivered and US delivery is 5 to 12 business days.
• International orders take 7-15 business days (this is standard for most European countries and Australia; however, please note that we can not be responsible for delays in customs.
• Shipping time might vary depending on location, shipment method and other factors.  

Shipping Cost:

•  Within Continental US: $15 - $20 CAD depending on weight (that's about $12 - $15 USD) (add an additional $10 CAD for Alaska, Hawaii and Puerto Rico).International $45- $55 depending on your location. 
• All international shipping fees will appear at the checkout. (e.g., shipping to the UK costs $45).  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards. 
• All prices are in Canadian dollars. You can use the currency converter to get an approximation of the charges in your own currency.

Your 100% satisfaction is important for us. Currently we offer only exchange and no refund.

• Please note that you have 7 business days from receipt of your order (as tracked by Canada Post) to contact us and begin the process of shipping your order back.
• Once the order is received, an exchange will be processed if the merchandise is returned in the same condition as it was received.
• To be eligible for a exchange, goods must be unused, undamaged and accompanied by proof of purchase and all tags are still on the merchandise.
• For exchange, please email 100milesbrand.com with the subject 'Exchange' and include your order number, name and the reason for the exchange.
• Seller will provide the customer with instructions where to send exchange goods. 
• Customers are strongly recommended to get proof of postage when exchanging goods to avoid "lost packages" situations.
• When exchange item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.

• Where customers can track their orders?
  

An email will be sent to you, once our order is confirmed.

• Is it possible to change the order and how it can be done?

You can write an e-mail to us at 100milesbrand.com. We'll respond to the request with 24 hours.

• If customer received only part of the whole order, what should be done?
  

Wait for a couple of days and then write to our support team at 100milesbrand.com.

• Can a loyal customer get a discount?
  

We frequently send our loyal customers with discount coupons.

• If an order is shipped, separately will there be double shipping charge?
  

No, Most of our Orders meet Free Shipping criteria.